Frequently Asked Questions

We wash, dry and fold your towels and linens, using hypoallergenic detergent with fragrance-free options. Pickup and delivery use separate packaging for dirty pickup and clean delivery.

You enter an estimated weight when you book, which gives you an estimated total. We weigh your laundry after pickup, and the final total is based on the actual weight.

The wash, dry and fold charge is the higher of the minimum order or your weight multiplied by the price per pound. The Pricing page shows the rule that currently applies.

It is an optional treatment, charged per pound, available for eligible towels and linens only. Tell us what you are sending and we will let you know whether it is suitable.

The time you choose is your planned pickup time. We plan our route around it, and we will contact you if anything changes.

Yes. You can choose weekly, every two weeks, or a custom schedule. A recurring schedule does not charge your card automatically. Recurring business accounts can ask us about special rates.

Yes. Your confirmation email includes a private link for viewing, rescheduling or cancelling, subject to our cancellation policy.

The booking form checks your ZIP code. If we do not serve it yet, contact us and we will see what we can do.